CHAPTER 3: THE ISO/IEC 20000 FAMILY AND EMERGING RELATED STANDARDS
The Standard is organised in the following five parts:
1. Part 1: ISO/IEC 20000-1:2011 – Service Management System Requirements
2. Part 2: ISO/IEC 20000-2:2012 – Guidance on the Application of Service Management Systems
3. Part 3: ISO/IEC20000-3:2012 – Guidance on Scope Definition and Applicability of ISO/IEC 20000-1
4. Part 4: ISO/IEC TR 20000-4:2010 – Process Reference Model
5. Part 5: ISO/IEC TR 20000-5:2010 – Exemplar Implementation Plan for ISO/IEC 20000-1.
All five parts can be found on the IT Governance website, www.itgovernance.co.uk/catalog/47.
In the meantime, several other parts are currently under development within the ISO/IEC 20000 series, as well as other standards ...
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