Acronyms
| CRM | Customer relationship management |
| DoD | U.S. Department of Defense |
| ECO | Examination Content Outline |
| KM | Knowledge management MIL-HDBK Military Standard |
| PWBS | Program work breakdown structure |
| PMBOK® | Project Management Body of Knowledge |
| PMI® | Project Management Institute |
| PgMP® | Program Management Professional |
| PM | Program manager |
| PMP® | Project Management Professional |
| RAM | Responsibility assignment matrix |
| RACI | Responsible, accountable, consult, inform |
| SWOT | Strengths, weaknesses, opportunities, and threats |
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