To conduct end user training, we can follow the end user training steps in the following screenshot. This normally starts with understanding users and ends with capturing end user feedback:
Let's discuss these steps in detail:
- Understand Users: Before conducting end user training, it is important to understand end users. We should know who we are going to train and what their technical competences are. Do they already know about Dynamics 365 CE or early Dynamics CRM versions? Every organization has different types of users; for example, we may have users who will use new Dynamics 365 CE only for some tasks, such ...
