Chapter 8. Bringing the Process to Life
So far your fledgling implementation of ITIL change and release management has been done through small planning sessions, documentation, and some software. With this chapter, you will bring out your creation to face the rest of your organization. Nothing will make your effort more real than when people actually start executing the new process rather than the old. You might have the tools installed and the data migrated, but until the process actually changes, you haven’t really implemented change and release management.
This chapter highlights several things that will help launch the process in your organization. From the inception of the process in a workshop format to measuring the success of ...
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