CONTENTS
PART IUNCOVERING A HIDDEN DYNAMIC INTHE CHALLENGE OF CHANGE
ONEReconceiving the Challenge of Change
TWOUncovering the Immunity to Change
THREE“We Never Had a Language for It”Engaging the Emotional Life of the Organization
PART IIOVERCOMING THE IMMUNITY TO CHANGE INORGANIZATIONS, INDIVIDUALS, AND TEAMS
FOUROvercoming the Groupwide Immunity to ChangeA Collective Approach
FIVEDavid Doesn’t DelegateOvercoming an Individual’s Immunity to Change
SIXCathy Can’t Contain HerselfOvercoming an Individual’s Immunity to Change
SEVENThe Case of Nascent PharmaceuticalsOvercoming Individual Immunities to Help a Team Succeed
PART IIIOVER TO YOU: DIAGNOSING AND OVERCOMINGIMMUNITIES ...
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