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CATHY CAN’T CONTAIN HERSELF

Overcoming an Individual’s Immunity to Change

CATHY LOVES HER WORK. She is a gifted, energetic, and highly successful marketer for one of the world’s leading pharmaceutical companies. She also tends to be impatient and stressed—or, as she sometimes puts it, high-strung and emotional—when problems or obstacles arise. Her colleagues think she’s a terrific asset to the team, but they also wish the price they had to pay for the asset were not so high. Her boss thinks she could well become a star, but believes Cathy first needs to get a better grip on “self-management.”

Cathy’s change challenge is also widely represented, like David’s, among the thousands of men and women whose immunity X-rays we have seen. However ...

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