“WE NEVER HAD A LANGUAGE FOR IT”
Engaging the Emotional Life of the Organization
OUR CLIENTS ARE OUR TEACHERS. We want you to hear from some of them—so you can learn what we did—before we go any further in this journey. Remember Peter Donovan, the CEO of the expanding financial services company we introduced in chapter 2? Let’s join him at a critical moment in an immunity-to-change offsite with his senior executive colleagues.
“I hear what you’re saying, but that’s really not the way I want to do it,” Peter said on that occasion, in a tone just adamant enough to create an awkward, eyes-down silence among the half-dozen people sitting in a circle in a corner of a large living room at the conference retreat center.
He was speaking to ...
Get Immunity to Change now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
