CHAPTER 8

Value Blueprinting

By Haya Alzaid López

Restaurant staff meet daily to recap yesterday’s service, review the menu in detail, and provide feedback on the previous day’s performance. This is how their teams work so intricately together while evolving their menu, plating design, operational efficiencies, and overall dining experience. This enables a consistent and remarkable experience for all customers while creating space for elements to surprise and delight.

Building a blueprint is critical to any team’s success. It paves the way to determining where in your process you exhibit your team’s values and how you deliberately drive toward that mission through your work. There are a variety of strategic and roadmap-based blueprints that exist. ...

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