Humility Is the New Smart

Part 2

NewSmart Behaviors

In the next four chapters, we focus on “how to” perform four of the most foundational behaviors that underlie the SMA Skills: Quieting Ego, Managing Self, Reflective Listening, and Otherness. As we mentioned earlier, people are more inclined to change their behavior if they first change their personal mental model—their views of self and the world—in a manner that supports those new behaviors. In other words, beliefs drive behaviors, and we believe that accepting the NewSmart definition and the Humility mindset will enable you to embrace the NewSmart Behaviors that underlie the SMA Skills.

But good intentions are not enough. You must slow down and make daily, thoughtful choices and exert effort to engage in the behaviors ...