Introduction: Creating Positive Relationships and Effective Organizations
The motivation to write this book is personal and professional. On the personal level, I have never liked being told things gratuitously, especially things I already know.
The other day I was admiring an unusual bunch of mushrooms that had grown after a heavy rain when a lady walking her dog chose to stop and tell me in a loud voice, “Some of those are poisonous, you know.” I replied, “I know,” to which she added, “Some of them can kill you, you know.”
What struck me was how her need to tell not only made it difficult to respond in a positive manner, but it also offended me. I realized that her tone and her telling approach prevented the building of a positive relationship ...
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