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A Leader’s Guide to Reimagining Process
Five Steps to Getting Started
In the previous two chapters, we’ve taken a deep dive into the missing middle—how on one side of the middle, humans are building and managing machines, and on the other side of the middle, machines are effectively giving humans superpowers. The missing middle concept undergirds our thinking about how humans and machines work best together in the age of AI; it’s critical to reimagining business processes. But the big question remains: What are the actual steps for reimagining business processes? How should managers proceed?
Based on our observations of companies at the forefront of implementing advanced AI technologies, we have uncovered five key management practices. While ...
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