Notes

Chapter 1

1. Manyika, Lund, Chui, Bughin, Woetzel, Batra, Ko, and Sanghvi (2017).

2. Gartner on Gartner (2021).

3. Waters (2021).

4. Deloitte (2018).

5. McKinsey & Company (2020).

6. CBI Reports (2021).

7. LinkedIn Learning (2022).

8. Deloitte (2020).

9. Smith (2020).

Chapter 2

1. Kimbrough (2022).

2. Microsoft (2022).

3. Leaver (2022).

4. Microsoft (2022).

5. Gratton (2021).

6. Qatalog (2021).

7. Gartner on Gartner Newsroom (2021).

8. Farren (2023).

9. Statista (2023).

10. Coursera (2021).

11. Hollema (2020).

Chapter 3

1. Microsoft (2022).

2. Feigon and Block (2017).

3. Lifeworks.com (2019).

4. Herway (2020).

5. Dery and Sebastian (2017).

6. World Health Organization (2019).

7. Pfeffer (2018).

8. Business Wire (2017).

9. Microsoft (2020). ...

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