The world of work has been changing for decades, and it has become harder to become and stay a market or industry leader. People matter more than ever, and there is an exponential payoff for building and maintaining high-performing teams, as the top companies make more profit per worker than their competitors. Whereas business models and even products can be replicated, one of the main determining factors that cannot be copied is people.
Organizations do realize that their employees are their human capital but struggle to understand what their employees do and what actions facilitate their employees to thrive. This is particularly true for information workers, who are critical to any organization’s effort to transform ...
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