How to Train Employees

7Evaluating Training

Learning Objectives:

By the end of this chapter, you should be able to:

• Describe six levels of training evaluation.

• Select appropriate evaluation methods.

• Use tests to measure learners’ growth in knowledge and skills.

• Evaluate the effectiveness of training.

• Use evaluation data for training improvement.

INTRODUCTION

Evaluation completes the training process by measuring the success of your training, and it creates the foundation for the next training cycle beginning with a new needs assessment. See Exhibit 7–1. By enabling you to see your training from different perspectives, evaluation helps you to identify training ...