How to Talk to Anyone at Work: 72 Little Tricks for Big Success in Business Relationships

How to Talk to Anyone at Work: 72 Little Tricks for Big Success in Business Relationships

by Leil Lowndes
Released October 2018
Publisher(s): McGraw-Hill
ISBN: 9781260108446

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Book description

From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job

You face tough communication challenges every day at work, both in person and online—a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’s more than 20 years of training business professionals, from entry-level new hires to CEOs. To succeed today, you must exhibit these crucial qualities, the 5 Cs:

CONFIDENCE
10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you want—and reinforce this image throughout your entire working relationship

CARING
14 strategies to demonstrate you care about your colleagues and the company because “people don’t care how much you know until they know how much you care”

CLARITY
12 techniques to get your ideas across clearly—and ensure you understand everybody you work with

CREDIBILITY
14 methods to win the trust and respect of everyone at your company—and impress people who find you on the web

COEXISTENCE (WITH CRUEL BOSSES & CRAZY COLLEAGUES)
21 tactics to confront the number one workplace nightmare and come out shining

Plus one final astonishing technique to guarantee success and happiness in your professional life. After you’ve mastered the unique “bag of little tricks” in this book, you will know How to Talk to Anyone at Work!

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Acknowledgments
  7. Introduction
  8. Part I: Confidence
    1. 1. Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowl
    2. 2. Your First Move
    3. 3. How to Look Dynamic All Day Long
    4. 4. Big Thinkers Move Big
    5. 5. You Are So Much More Than Your Job Description
    6. 6. What’s Your On-the-Job Face?
    7. 7. Your Biggest Confidence Barometer
    8. 8. A Crafty Way to Calculate Their Confidence—and Convince Them of Yours
    9. 9. How to Sound Self-Assured in E-mail and IM
    10. 10. Can You Be Too Confident?
  9. Part II: Caring
    1. 11. Treat Their Ego Like Eggshells
    2. 12. Is the Sincere Smile an Oxymoron at Work?
    3. 13. Track Them with Your Torso
    4. 14. Don’t Give Hit-and-Run Praise
    5. 15. “Good Eye Contact” Is Not Enough!
    6. 16. How to Establish Rapport Without Sacrificing Your Principles
    7. 17. Is It Better to Be Liked or Respected at Work?
    8. 18. E-mail Amity
    9. 19. Can You Be Too Nice at Work?
    10. 20. Should You Have Close Friends at Work?
    11. 21. A Primal Need
  10. Part III: Clarity
    1. 22. How to “See” What They’re Saying
    2. 23. Make Their Words Your Words
    3. 24. It’s a “Communication Problem”! Duh
    4. 25. Put Some Life in Your Listening
    5. 26. Communicating in a Shrinking World
    6. 27. Talking to the Opposite Sex (Now That’s a Foreign Language!)
    7. 28. How to Make Complicated Concepts Clear
    8. 29. Time Is Money, Especially at Work
    9. 30. Shorter Is Sweeter—and Clearer
    10. 31. Kick But
    11. 32. What’s the Weather Got to Do with Success?
  11. Part IV: Credibility
    1. 33. The World Sees You as the Web Sees You— So Watch Out!
    2. 34. Truth or Consequences (the Consequences Can Be Huge)
    3. 35. Another Integrity Wrecker
    4. 36. When a Little Lie Is Unavoidable
    5. 37. When You’re Late to Work
    6. 38. Come Out Smelling Like a Rose When You’re Guilty as Heck
    7. 39. Make Presentations to Gain Credibility
    8. 40. Professional Speakers’ Secrets
    9. 41. Convincing Coworkers to See Things Your Way in Meetings
    10. 42. Grammar Snobs Can Kill Careers
    11. 43. Are You Credible? (or Just, Like, Credible?)
    12. 44. How to Lose Credibility Fast
    13. 45. The Mind Does Not Belong in a Cage (but Sometimes You’re Trapped)
  12. Part V: Coexistence (With Cruel Bosses and Crazy Colleagues)
    1. 46. Is This the Section You’ve Been Waiting For?
    2. 47. The Hypercritical Bully Boss
    3. 48. When Your Boss Goes Ballistic
    4. 49. Get It in Writing—Your Own!
    5. 50. Is Your Boss a Control Freak, or a Freak out of Control?
    6. 51. Does Reporting a Problem to HR Help?
    7. 52. When Your Blood Starts to Boil
    8. 53. When You’re Unjustly Accused
    9. 54. When You’re Justly Accused (i.e., Guilty)
    10. 55. Get What You Want from Busy Bosses
    11. 56. Wouldn’t Work Be Great If It Weren’t for the People?
    12. 57. Gagging Coworkers You Can’t Stand
    13. 58. Gossiper’s Friend Today Is Gossiper’s Victim Tomorrow
    14. 59. How to Skillfully Squash Interrupters
    15. 60. How to Disagree Without Declaring War
    16. 61. Before Telling a Coworker Anything
    17. 62. Don’t Bite the Hand That Signs Your Paycheck
  13. Part VI: Conclusion
    1. 63. The Office of Tomorrow
    2. 64. Understanding the Human Animal
  14. Bibliography
  15. About the Author

Product information

  • Title: How to Talk to Anyone at Work: 72 Little Tricks for Big Success in Business Relationships
  • Author(s): Leil Lowndes
  • Release date: October 2018
  • Publisher(s): McGraw-Hill
  • ISBN: 9781260108446