Falconer Mitchell and Hanne Nørreklit
This book is concerned with the production and use of information for performance management. Performance management is considered to include the organizational planning and control processes that facilitate managers and employees in making decisions and help them take actions that are in the overall interest of the organization. For a performance management system to function effectively in planning and control, it has to be grounded in the business reality of an organization.
The pivotal point in the conventional wisdom of performance management is the objective measurement of the results of organizational activities and historical data–based estimations of consequences of decision ...
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