Preface

Poor project results are all too common. We often hear about projects that are canceled, go over budget, are completed late, or deliver less functionality than promised. Customers are dissatisfied, users are disappointed, and project staff are frustrated and overworked. Program and project managers may even lose their jobs.

Completing projects successfully is difficult. Projects involve people, goals, objectives, expectations, budgets, schedules, deliverables, and deadlines. It’s hard to keep everything on track. It’s especially difficult to realize in advance that a project is getting off track. The later in the project process, the more challenging it is to get back on course. Our goal is to arm you with tools and techniques that will ...

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