How to Make Your Matrix Organization Really Work

Using the example of a matrix implementation at Atrium Health, the authors discuss the challenges that emerge when an organization moves to a matrix reporting structure — that is, when employees shift from straight-line reporting to having two bosses, and when leaders’ reports also report to someone else. They describe the four elements that make up a well-functioning matrix model, best practices for creating balance among those elements, and the mindset and skills leaders need to thrive.