“Your People Stink!”
Since 1983, Telephone Doctor® Inc. has provided training in customer service and telephone skills.
Its beginning, rather curiously, was a result of my dissatisfaction with the insurance agent we were using for my husband’s first business, Weatherline Inc. Frustrated with his agency’s lack of service and continually being told what they “couldn’t do” and what I “had to do,” I was fed up with this type of “service.” So I called him one day to cancel all our policies. This was no small job: we were one of his largest accounts. He asked why we were canceling, and I told him rather directly, “Your people stink!” I told him that his people were abrupt, unhelpful, unfriendly, and even outright rude at ...
Get How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
