Why This BookIs Important to You
“Let’s do some customer service training,” says the boss.
That’s great you think. But, where do I start?
There are so many folks who want to do customer service training and have no idea where to start. Nancy’s message gets you off on the right foot and keeps you there.
This book is designed to make it easy for you—whether you’re a novice at the customer service game or the most experienced facilitator.
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