Prepare a lesson plan. It becomes the “actions” you will take to address the shortcomings found in your analysis. It combines content and processes and outlines what will happen during the training course. Be it one hour or four hours, you’ll need an outline of what’s going to happen during the time period. A lesson plan lets you conceptualize the course before beginning the actual presentation. It is a key factor in presenting customer service training.
Following is a sample lesson plan. It will show you how easy it can be to create your own customer service training program. For your outline, include four basic headings:
• Instructional material needed
• Equipment and supplies required
• Training methods to ...
Get How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
