How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training

Barriers to Training: Uncovering the Obstacles

What would logically stop a customer service training program from being successful? Think for a moment about the barriers, or the problems, that can diminish the quality of customer service training:

•   Lack of training resources

•   Not having clearly defined procedures

•   Unfamiliarity with training content

•   Unavailability of attendees

•   An inadequate training site

Ask any veteran facilitator about the obstacles they’ve faced through the years and the list seems to go on and on.

However, the two barriers to training that are most frequently cited as primary causes of troubles are

•  the lack of support by management and

•  the lack of interest in the program by attendees.

You may be able ...