CHAPTER 4MANAGING THE TEAM’S COMMUNICATION
LEARNING OBJECTIVES
By the end of this chapter, the student will be able to:
1. Identify task-oriented and process-oriented language and how they affect team success.
2. Use a self-assessment instrument to determine his or her communication style and its effect on the team.
3. Use candor checks to help the team communicate more effectively.
4. Explain five ways team leaders communicate with the team’s external environment.
THE TEAM’S LANGUAGE
The title of a case book in psychotherapy, My Language Is Me (Parker), sends an important message to team leaders: a person’s language—what a person says and the ...
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