CHAPTER 1WHAT IS A HIGH-PERFORMANCE TEAM?
LEARNING OBJECTIVES
By the end of this chapter, the student will be able to:
1. Identify and describe an effective or high-performance team.
2. Explain the benefits of teamwork to the organization, to a manager or supervisor, and to the individuals involved.
3. Describe the organizational, managerial, and employee-related factors that hinder or help a team.
INTRODUCTION: THE CHALLENGE
Your boss has called you in this morning and said, “You’ve been tapped to head up marketing for the new product line. It’ll take a full team effort: design, production, advertising, and sales. We’re meeting in the boardroom ...
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