How to be Assertive In Any Situation, 2nd Edition

Table of contents

1. Cover
2. Title page
3. Contents
4. About the authors
5. Authors’ acknowledgements
6. Introduction
7. Introduction from previous edition
8. Part 1 What it means to be assertive
   1. 1 What does it mean to be assertive?
   2. 2 Feel good about yourself and make others feel good too
   3. 3 Say what you want and what you don’t want
   4. 4 How to deal with other people’s expectations and demands
9. Part 2 Putting it into practice
   1. 5 How to be assertive with your family
   2. 6 How to be assertive with your friends
   3. 7 How to be assertive at work
   4. 8 How to get good service
   5. 9 How to be assertive at interviews
   6. 10 How to be assertive in meetings
   7. 11 How to help others to be assertive
   8. 12 How to deal with difficult people
   9. 13 How to make assertive decisions
10. Conclusion
11. Appendix 1 Useful assertive phrases and quick responses
12. Appendix 2 Courses and helpful organisations
13. Index
14. Imprint