Book description
Online retailers frequently assume that pleasing customers requires shipping each item in an order as quickly as possible rather than assembling the entire order and delivering a consolidated shipment. But new research with an online fashion marketplace found that customers receiving consolidated shipments were less likely to return items, lowering the retailer’s logistics costs and improving sales. The authors suggest how to adapt fulfillment strategies in light of their findings.
Product information
- Title: How E-Commerce Companies Can Reduce Returns
- Author(s):
- Release date: March 2023
- Publisher(s): MIT Sloan Management Review
- ISBN: 53863MIT64326
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