16 Assume the Best of Intentions
Misunderstandings, conflict, and friction are normal and natural elements of the human condition, especially when very different people, with extremely complex lives, are working together for many hours in a small space, like an office environment. How you deal with and resolve these inevitable and unavoidable problems of daily work life is a key measure of your intelligence, your maturity, and your skill as a manager.
No matter what happens or how it appears initially, always assume that the other person is doing the very best he can with what he has available to him. When difficulties arise in an employee’s work or in a relationship in the office, always assume the best of intentions. Always assume that he ...
Get Hire and Keep the Best People now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
