Part One
Understanding Teams
FIGURE I-1
Focusing on team basics
TEAMS OUTPERFORM INDIVIDUALS acting alone or in larger organizational groupings, especially when performance requires multiple skills, judgments, and experiences. Most people recognize the capabilities of teams; most have the common sense to make teams work. Nevertheless, most people overlook team opportunities for themselves.
Confusion about what makes teams perform explains only part of this pattern of missed opportunity. More is explained by a natural resistance to moving beyond individual roles and accountability. We do not easily take responsibility for the performance of ...
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