Hearing the Voice of the Shingo Principles

8Assure Quality at the Source

The establishment of stretch goals is ultimately not a management process, it is the natural outcome of people who see beyond the mark and are motivated by the voice of principles.

The Voice of the Principle … Assure Quality at the Source

When I graduated from university in 1976 I went to work for John Deere. I had never been in a factory the size of their Harvester Works facility and was dazzled every time I had an opportunity to leave my office and visit the final assembly line. When the glitz finally wore off I began to notice things more closely and as they really were. In front of every assembly station were large totes of parts waiting to be used on the line. Most parts had been made far away in some ...