4The Shingo Model
At the end of a successful career, the thing of greatest worth that you will leave behind will be the productive lives of countless people working in a sustainable culture of excellence based on principles!
A topic as complex as improving organizational culture is often aided by some kind of image or model. When I was Executive Director of the Shingo Institute we first tried to understand how to identify the very best of the best companies that we felt would be able to sustain their improvements over the long term. When we came to see how few of them there really were, we knew our role had to be much larger than just finding them. We knew we had to share what we were learning and support in every way possible the creation ...
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