1AN INTRODUCTION TO THE U.S. HEALTHCARE INDUSTRY, INFORMATION TECHNOLOGY, AND INFORMATICS
Content
Information Technology, Informatics, and Healthcare Productivity: A Historical Perspective
Productivity, Efficiency, and the Uniqueness of Healthcare
Management of Healthcare Processes
Effective Informatics through Management Theory
Project and Knowledge Management
Business Intelligence and Decision Support Systems
Four Areas of Focus for Healthcare Efficiencies
Quality Improvement in Clinical and Operational Activities
Customer Relationship Management in Healthcare
Closing Comments on the Ever Important Issue of Data Privacy
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