Leading in Times of Trauma
by Jane E. Dutton, Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov
ONCE IN A GREAT WHILE, tragic circumstances present us with a challenge for which we simply cannot prepare. The terrorist attacks of last September immediately come to mind, but managers and their employees face crises at other times, too. Tragedies can occur at an individual level—an employee is diagnosed with cancer, for example, or loses a family member to an unexpected illness—or on a larger scale—a natural disaster destroys an entire section of a city, leaving hundreds of people dead, injured, or homeless. Such events can cause unspeakable pain not only for the people directly involved but also for those who see misfortune ...
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