CHAPTER 22
When Your Team Always Struggles to Reach Consensus
by Bob Frisch and Cary Greene
The tension in the room was rising. The group had been at it for hours. In fact, this same team of 12 had been through essentially the same discussion on three previous occasions but still couldn’t reach a decision on a critical issue: Should the organization divest its South American operation or shift to a different strategy?
They reviewed the pros and cons of both options yet again. Each side paraded their own experts, data, and recommendations. And yet they remained at an impasse.
This type of team indecision isn’t uncommon. When a group of people need to come to an agreement on a difficult problem, it can be challenging to get everyone on the same ...
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