* For more reflection on the “first one hundred days,” see, for example, Michael Watkins, “Why the First 100 Days Matters,” Harvard Business Review, HBR Blog Network, March 23, 2009, http://blogs.hbr.org/watkins/2009/03/why_the_FIRST_100_days_matters.html.
* For more on trystorming and the transition to lean manufacturing in the aerospace industry, see Robert D. Austin, Richard L. Nolan, and Shannon O’Donnell, “The Boeing Company: Moonshine Shop,” Case 9-607-130 (Boston: Harvard Business School, 2007).
† For research on the design of systems that allow people to improve and innovate, prototype, and also permit easy interaction with them, see Robert D. Austin, Lee Devin, and Erin Sullivan, “Accidental Innovation: Supporting Valuable Unpredictability ...
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