Great Mondays: How to Design a Company Culture Employees Love

CHAPTER 5

Dogs. Chimps. Humans. We’re a lot alike. In addition to our four-chambered heart and love of social interaction, advanced mammals share the need for positive reinforcement. Managers have used this trait to motivate employees since the first sales organization crawled out of the water to attend its inaugural awards dinner.

But if sales are the only metric, under the right wrong circumstances loyal lieutenants will do anything to achieve their goal, including cheating. In 2016, Wells Fargo managers opened tens of thousands of fake or ...