True story:
Susan was working in the back office of a neighborhood clinic one morning, when a patient arrived and was admitted for consultation. Susan heard raised voices, after which the patient reappeared and quickly left the clinic in a state of apparent grief or anger. Had there been some disagreement or misunderstanding? Susan assumed so but couldn’t know for sure.
Under normal circumstances, Susan probably wouldn’t have thought twice. But only a week earlier, a disgruntled client had left an office just down the street after a conflict, then returned with a gun and started shooting.
Susan didn’t want to take the chance that her inaction might put others (and herself) at risk. Perhaps with a simple check-in she might determine ...
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