Imagine that you’re an Uber driver. You wake up early to catch the morning commuter crowd, only to find on your phone an updated, 27-page, single-spaced Technology Services Agreement. Without agreeing to the terms, you can’t use the app. Without the app, you can’t make your living.
Chances are, you’ll press “I agree.” The app makes it even easier by allowing you to agree without opening the document.
Uber drivers don’t have to imagine this scenario. Among the many provisions included in the update of November 25, 2019, were clauses requiring drivers to settle disputes through a private arbitration company paid by Uber and prohibiting them from joining class-action lawsuits. Buried in the legalese, where few drivers would find ...
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