You order a cake for your daughter’s birthday party. You pick up the cake on the afternoon of the big day and hide it until the party, then bring it out to the table once the festivities have begun. Only then do you discover that your daughter’s name, Harper, has been miswritten in icing as Harpie.
As upsetting as this may be, you need the cake for the party, so you go ahead and serve it. The next day you return to the cake store to complain.
Are you entitled to your money back?
Grapple with the Gray
List two or three reasons why you deserve your money back.
List two or three reasons why you don’t deserve your money back.
Is there another alternative?
Having weighed the options, what would you do if you were the shopkeeper?
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