On September 7, 2019, a United Airlines passenger asked to move from his crowded row to an unoccupied row further up. He was not requesting a first-class seat, but merely to take an identical economy seat a few rows forward.
He was told no. Those seats, he was informed, were for Economy Plus customers who paid a premium so they could board early and have access to seats closer to the cabin door. To let a regular economy passenger take one of those seats would not be fair to the customers who had paid for them.
The customer messaged the airline, arguing that the seats were empty, and all the passengers had boarded. No one would lose anything by allowing him to move; indeed, other passengers—both him and his crowded neighbors—could ...
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