Book description
Stand out in one of IT's fastest growing job markets
If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market.
The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field.
Explore careers in the IT Help Desk field and establish the path you want to follow
Plan for post-education certifications and training to make yourself more marketable
Get expert guidance for creating a winning resume and cover letter
Prepare for your IT Help Desk interview
Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!
Table of contents
- Cover Page
- Title Page
- Copyright
- Contents at a Glance
- Contents
- Introduction
-
Part I: So You Want to Be an IT Help Desk Engineer
- Chapter 1: Embracing IT Help Desk Jobs
- Chapter 2: A Day in the Life of a Help Desk Engineer
-
Chapter 3: Why Starting at the Help Desk Is an Awesome Choice
- What the Bureau of Labor Statistics Has to Say about All This IT Stuff
- As Entry-Level Jobs Go …
- Creating Opportunities
- Making an Impact
- Don't Rock the Boat, But …
- Profiling for Technical Support Professionals
- Solving Support Desk Scenarios
- Branching Outside Your Comfort Zone
- Advancing from Zero to CTO
- Part II: What You Need to Know
- Part III: Finding the Right Position for You
- Part IV: Landing the Job
-
Part V: The Part of Tens
-
Chapter 14: Ten Things Not to Do
- Don't Touch Anyone
- Don't Yell at Anyone
- Don't Try to Teach Customers the Technology
- Don't Try to Do Everything Yourself
- Don't Ignore the Forest for the Trees
- Don't Forget to Say “I Don't Know” When You Really Don't Know
- Don't Leave People Hanging
- Don't Trash Talk Your Coworkers
- Don't Leave Something You've Started Unfinished
- Don't Make Customers Feel That They Are the Problem
-
Chapter 15: Ten Books You Should Own
- Raspberry Pi For Dummies, 2nd Edition
- Windows 8.1 Bible
- On Writing Well: The Classic Guide to Writing Nonfiction, 30th Edition
- Cloud Computing and Electronic Discovery
- Designing the Internet of Things
- The Innovator's Path: How Individuals, Teams, and Organizations Can Make Innovation Business-as-Usual
- Agile Project Management For Dummies
- How to Deal with Difficult People: Smart Tactics for Overcoming the Problem People in Your Life
- The Practice of Professional Consulting
- Mindfulness Pocketbook: Little Exercises for a Calmer Life
- Chapter 16: Ten Tools You Should Own
- Chapter 17: Ten Resources You Should Use
- Chapter 18: Ten Things You Should Learn
-
Chapter 19: Ten Things You Should Never Say During an Interview
- “I Can't Help But Notice That You're Wearing a Pleasant Fragrance Today. Might I Get a Closer Smell So I Might Identify It?”
- “I've Been Counting the Ceiling Tiles in This Office, and I'm Pretty Sure That the One in The Back Right Corner Was Placed in the Wrong Position. Would You Like Me to Fix It for You?”
- “Do You Ever Get the Feeling You're Being Watched?”
- “You Know, I Think We Had a Great Time Today and Was Wondering If You Were Free for Dinner?”
- “Are We Done Yet?”
- “Yes, I Have Been Fired from a Job. Why? For Hitting a Coworker. Is That a Problem?”
- “That's Very Interesting and All, But Tell Me More about the Coffee Maker”
- “Yeah, I've Got These Nasty Bunions on My Left Foot. Do You Have Any Remedies ’Cuz I Could Really Use One?”
- “I've Got Another Interview in 20 Minutes, So If We Could Wrap This Up, That Would Be Great”
- “I'm Not Really Interested in This Job, But I Could Use the Money, and I Have Some Friends Who Work Here, So It Could Be Fun for a While”
-
Chapter 14: Ten Things Not to Do
- Index
Product information
- Title: Getting an IT Help Desk Job For Dummies
- Author(s):
- Release date: April 2015
- Publisher(s): For Dummies
- ISBN: 9781119018988
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