Strategies for Finding Out What’s Going On
As discussed in Part One of this book, the daily interactions that you engage in upward, downward, laterally, and diagonally along the organizational hierarchy will determine your success. The Sequence for Success model (Figure 4.1) shows that interpersonal communication is the first step in the sequence that culminates in organizational success. That’s because communication leads to relationships; relationships foster important emotional conditions such as loyalty, job satisfaction, and commitment; and in turn, these emotional conditions trigger effective work performance. The more people engage in an organization’s life, the more connected they become and the more effective the organization ...
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