CHAPTER 5

Managing AI Journeys—Part 2

Entrée

Having checked the AI readiness levels and decided whether to invest in AI, we begin to deploy our chosen solution and drive its adoption within the organization. Before we embark on that journey, we must understand the risks that AI brings and establish certain guidelines to manage them. This is also important for successful ROI generation. How success is defined needs clarity across the organization, which necessitates finalizing the metrics to measure AI and its users’ performance. And, of course, the deployment journey itself has a few nuances to take care of for a smooth adoption curve. This chapter covers it all.

AI Risks

When ChatGPT was launched to much fanfare, it unleashed a race among ...

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