Endnotes
1. P. Karasz, “After Technical Chaos, British Airways Looks to Restore Schedule,” New York Times Online, May 29, 2017.
2. “Domino’s Delivered Free Pizzas,” Springfield, Missouri News-Leader, April 3, 2009, p. 3B.
3. B. Hagenbaugh, “State Quarters Extra Leaf Grew Out of Lunch Break,” USA Today, January 20, 2006, 1B.
4. A. Pasztor, “Northrop Addresses Lapses,” Wall Street Journal, March 31/April 1, 2018, p. B3.
5. E. Paton, “H&M, a Fashion Giant, Has a Problem: $4.3 Billion in Unsold Clothes,” New York Times Online, March 27, 2018.
6. Reuters, “McDonald’s Japan Apologizes after Tooth, Plastic Found in Food,” New York Times Online, January 7, 2015.
7. C. Jasper, E. Pfanner, L. Patton, and R. Weiss, “At KFC, A Bucketful of Trouble,” Bloomberg ...
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