Chapter Summary by Learning Outcome
15-1 Explain the nature and importance of control.
Control is the management function that involves monitoring activities to ensure that they’re being accomplished as planned and correcting any significant deviations.
As the final step in the management process, controlling provides the link back to planning. If managers didn’t control, they’d have no way of knowing whether goals were being met.
Control is important because (1) it’s the only way to know whether goals are being met and, if not, why; (2) it provides information and feedback so managers feel comfortable empowering employees; and (3) it helps protect an organization and its assets.
15-2 Describe the three steps in the control process.
The three ...
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