Fundamentals of Management, 11/e

3 What Managerial Action Can Be Taken?

Managers can choose among three possible courses of action:

• Do nothing (self-explanatory)

• Correct actual performance

• Revise the standards

How Do You Correct Actual Performance?

Depending on what the problem is, a manager could take different corrective actions. For instance, if unsatisfactory work is the reason for performance variations, the manager could correct it through training programs, disciplinary action, changes in compensation practices, and so forth. One decision that a manager must make is whether to take immediate corrective action, which corrects problems at once to get performance back on track, or to use basic corrective action, which looks at how and why performance deviated before correcting ...