Fundamentals of Management, 11/e

What Takes Place as Managers Control?

1. 15-2 Describe the three steps in the control process.

When Maggine Fuentes joined Ohio-based Core Systems as HR manager, she knew that her top priority was reducing the number of employee injuries, which was well above the industry average. The high frequency and severity of the company’s injury rates not only affected employee morale, but also resulted in lost workdays and affected the bottom line.13 Fuentes relied on the control process to turn this situation around.

The control process is a three-step process of (1) measuring actual performance, (2) comparing actual performance against a standard, and (3) taking managerial action to correct deviations or to address inadequate standards. (See Exhibit 15–2 ...