Endnotes
1. S. E. Needleman, “The Pajama-Clad Bitmoji and the ‘Creepy Boss,’” Wall Street Journal, February 18–19, 2017, pp. A1+.
2. D. Wilkie, “The 7 Deadliest Communication Sins,” SHRM Online, April 26, 2017.
3. M. Cole, “Managing (Not) to Communicate,” TD, June 2017, p. 12.
4. D. Wilkie, “Afraid to Speak Your Mind at Work? So Are Many of Your Colleagues,” SHRM Online, September 25, 2017.
5. D. K. Berlo, The Process of Communication (New York: Holt, Rinehart & Winston, 1960), pp. 30–32.
6. Ibid., p. 54.
7. See, for instance, “Get the Message: Communication Is Key in Managing Change within Organizations—Yet Ensuring Its Effectiveness at Times of High Concerns Can Be Tricky,” Employee Benefits, February 2002, pp. 58–60.
8. Ibid., p. 103.
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