How Can Managers Design Appropriate Rewards Programs?
At Blue Cross of California, doctors in its health maintenance organizations are paid bonuses on whether customers (patients) are satisfied. At FedEx, drivers are paid on the basis of the quantity of packages delivered and whether those packages are delivered on time.57 There’s no doubt that employee rewards programs play a powerful role in motivating appropriate employee behavior. Some of the more popular rewards programs include open-book management, employee recognition, and pay-for-performance.
How can Open-book Management Programs Motivate Employees?
Within 24 hours after managers of the Heavy Duty Division of Springfield Remanufacturing Company (SRC) gather to discuss a multipage financial ...
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