What Is the Human Resource Management Process and What Influences It?

  1. 9-1 Describe the key components of the human resource management process and the important influences on that process.

As grocery chains face increasing competition from Amazon.com (and its purchase of Whole Foods Market), they’re searching for ways to remain competitive. Kroger Co., for example, is hiring 11,000 workers to improve customer service and efficiency at its 2,800 supermarkets.3 Its strategy? Invest in people and be positioned to better compete with Amazon.

The quality of an organization is to a large degree determined by the quality of the people it employs. Success for most organizations depends on finding the employees with the skills to successfully perform ...

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