Fundamentals of Management, 11/e

How Do You Build a Learning Organization?

Doing business in an intensely competitive global environment, British retailer Tesco realized how important it was for its stores to run well behind the scenes. And it does so using a proven “tool” called Tesco in a Box, which promotes consistency in operations as well as being a way to share innovations. Tesco is an example of a learning organization, an organization that has developed the capacity to continuously learn, adapt, and change.50 The concept of a learning organization doesn’t involve a specific organizational design per se, but instead describes an organizational mind-set or philosophy that has significant design implications. In a learning organization, employees are practicing knowledge ...